Effective Leaders Need Emotional And Social Intelligence

1. Refer to Ex. 2.5 below (and in text). You might also refer to the ppt. slides. Effective leaders need emotional and social intelligence to be aware of their impact on subordinates. a. Give an example of a leader who created an â€Å"out group† of followers through their behaviors and traits. Identify and describe the specific behaviors as well as the leader’s major traits that prevented people from feeling like part of the â€Å"in group†. What were the consequences to employees (e.g., emotions, attitudes, motivation, etc.) and company? Former NFL head coach Buddy Ryan was known for creating tension between the offense and defense. Coach Ryan was a defensive coordinator before becoming a head coach, so he naturally favored the defensive unit. The out group consisted of the offensive players and coaches, and the line between the two groups was created by negative behaviors such as only talking to the defensive players, criticizing the offensive coaches to the media, and a general culture of us versus them. Whenever a person is named the head coach, their main responsibility is to bring all the players together to form one collect group. The main consequences to the employees involved being treated as second class citizens, an unstable work environment, and a lack of positive reinforcement. b. Given this same leader’s span-of-control (# of people reporting to him/her), what characteristics and behaviors could this leader change to avoid the â€Å"out group† and create a happier,Show MoreRelatedEmotional Intelligence And Psychological Intelligence1493 Words   |  6 Pagescalled â€Å"emotional intelligence† which puts you in tune with not only your emotions but the emotions of others as well. 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